Guarantee

Diamond Tree Jewellery is committed to providing of high quality jewellery.

We guarantee that all products will be delivered in new condition and without manufacture faults.

If the product was damaged or faulty in its craftsmanship at the time of delivery to you (the customer), you may return the product within 30 days (of the delivery date) and Diamond Tree Jewellery will refund the product price or replace the item. Note: We reserve the right to exchange, repair or correct a fault/defect rather than providing a refund.

This guarantee does not affect or limit your statutory rights as a consumer.

Shipping cost will not be refunded. Costs incurred by the customer in returning the goods will not be reimbursed.

To claim a refund, please contact Diamond Tree Jewellery prior to returning the goods.

A refund will not be given in circumstances that include:

  • If the product is not returned within 30 days of the date of delivery to the customer (except as required by law);
  • If the returned product is not received back in its original new and unused condition.
  • If the item received back from the customer has been damaged (damaged after it was delivered to the customer);
  • If the product once inspected by our jewellers is found not to be faulty or damaged;
  • If the product becomes scratched
  • If you have changed your mind and you no longer wish to keep the product;
  • If you do not like the general design/style of the product or if once you receive the product you decide that you would prefer a different design/style more info);
  • If your circumstances have changed and you no longer require the product;
  • If you have found and/or purchased a product elsewhere.

Before claiming a refund you should check these guarantee/refund exceptions. If one of these exceptions applies a refund will not be provided and the products may not be returned. If the goods are returned by the customer when one of these exceptions applies, the products(s) will be sent back to the customer with the shipping costs charged to the customer. This guarantee does not affect or limit your statutory rights as a consumer.

Original condition

Original new and unused condition means that there are no missing stones, damage to any part of the product, scratches, marks or any wear whatsoever. We do not sell used items and will not accept any item with any indication that it was used or worn or damaged. In such cases, the item will be returned to the customer and the customer will be charged for the full purchase price, any shipping (and any customs related fees) incurred in delivering the product to the customer in the first instance and for the return shipping of the product.

Gifts

This guarantee will not apply if the product is a gift and the recipient does not like the type or specifications of the product or they do not like its overall appearance. A refund will not be given for gifts in this situation.

Product specifications

Please note that depending on the particular product, unless otherwise specifically communicated to the customer, the item delivered will be of the same design, though may or may not be the exact item pictured on the web site (for example because multiple items in the same design may be in stock; because a new item will be manufactured or a ring needs to be manufactured in the customers specific finger size.) When the exact same item is not delivered, the same design of product will be delivered.

Please note that when jewellery is manufactured that, due to jewellery manufacturing techniques, including the hand making or hand finishing of some items or custom made jewellery, some variations may occur from item to item. Jewellery specifications outlined on this web site are based on the specifications of the item pictured, measured and described using jewellery measurement equipment available at the time, and/or information provided to us by the suppliers/manufacturers of the item. Variations such as small variations (e.g. variations of less than 0.5mm) in the width and/or depth of items and variations in the gemstone(s) colour (e.g. natural variations in gemstone colour such as opal colour) and/or gemstone size may occur from item to item. Whenever possible variations between items will be kept to a minimum. This guarantee does not apply to small variations between items. A refund will not be given for such a variation.

Design or style of item

The guarantee is for the craftsmanship of the product and that the product is free from damage or faults.

A refund will not be given because the style / design are not to your liking. Detailed product descriptions and pictures are provided to allow you to decide whether you like the type of design/style of the products before purchasing them.

Scratches

We do not guarantee that jewellery items will not scratch. The above guarantee will not apply for scratches on the jewellery item. You should note that all types of jewellery can scratch. Some scratches can and will accumulate as soon as the item is worn. There is not a minimum time frame before which scratches cannot appear. On occasion some scratches may appear at the time of delivery, most likely having occurred during transit of the item to you. Such scratches will not be sufficient to claim and be given a refund under this guarantee. The guarantee will not apply when scratches on the jewellery item appear. A return will not be accepted of a scratched item. A refund will not be available because an item is scratched or becomes scratched in the future.

Incorrect product delivered

In the unlikely event that an incorrect product is delivered (not the product which was ordered) Diamond Tree Jewellery will correct the error by rectifying it or exchanging the product for the correct product. A refund will not be available in this circumstance.

Wrong finger size ordered by customers

If you supply to us an incorrect finger size in your order this guarantee will not apply and a refund will not be available.

We will however make any suggestions to you regarding resizing the ring to the required size and we agree may agree to manufacture a new ring for you (if necessary) or resize the ring for you (if it is possible to resize the particular ring style to the size required) for a small fee.

You must notify us within 30 days of the delivery date as to the need to have a ring resized/remade in a different finger size. We will then provide return delivery instructions for you. For international customers, it is important to follow the return delivery instructions to minimize your costs for delivery and any customs fees.

Please note: If we agree to resize/remake a ring for you a resize fee, or if a new ring needs to be made, a remake fee will be payable if you ordered in the incorrect finger size.

Also, depending upon the difference between the inaccurate finger size supplied by you and the actual finger size required there may be a small additional charge for a larger size to cover the extra metal required.

If the ring has been engraved (a resize may be possible if the ring can be resized to the required size) though a remake of a ring is not possible if the original ring has been engraved with a personalized message.

If a new ring needs to be made for a customer, the original ring must be returned in its original, undamaged, unworn, unused condition.

You must prepay and be responsible for the shipping costs of returning the product to us. Under no circumstances will Diamond Tree Jewellery be responsible for any shipping costs or customs duties/taxes. (If customs duties are applied on the parcel they will also be at your cost: note that following our return delivery instructions will minimise or remove any customs duties).

We are not able to provide a refund under the guarantee and then make a new ring in the correct finger size. If a refund is sort and then a new ring ordered, a resize/remake fee will be charged.

Questions?

If you have any questions about our guarantee please contact us.